I am on desktop Chrome, trying to view past returns.  I use the desktop TT versions, not the online versions.

I can log in. I can see that I have bought TT for several years, so I know I am in the right account.

Nothing on this screen gets me started looking at past year returns.  I have read the help file, which says

"On the next screen, scroll down and select Your tax returns & documents".  There is nothing like that on my screen, even if I scroll down.

If I click on the Turbo Tax button, I get to the home screen which wants me to answer questions to start a return ("Welcome!  Tell us a bit about yourself so we can get started!")

The screen that I see