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Troubleshooting
Hi thank you for your question,
When you start TurboTax, the Welcome to TurboTax! page shows the tax returns you're currently working on, or that you've worked on recently.
- Select Continue your return next to the return you want to open
However, if your tax return isn't appearing on the Welcome to TurboTax! page, complete the following steps to open your tax return:
- From the TurboTax menu, select Open
- The Open window appears and displays the location where TurboTax saved your tax return.
- Select the file for your tax return and then select Open
If you are still unable to locate the file, there are a few possible causes:
- You're not logged in to your computer using the same account that you used when doing your taxes
- Your tax data files were deleted during an upgrade to a new version of Windows
- Your tax data files may not have been saved
Hope this helps.
Thank you for choosing TurboTax.
‎April 30, 2024
10:41 AM