I have just spent the last hour with CIBC customer service. This link https://www.cibc.com/en/special-offers/turbotax-discount.html implies that I can get a 20% discount on Turbotax. The link at the bottom "File Today" leads to a Turbotax/CIBC co-branded page https://turbotax.intuit.ca/partner/cibc/online?cid=fip_en_fy24_part__gen__na_cibccustomers_20off_na_... with discounted prices. However, when I finish the taxes, the discount magically disappears. on the Turbotax payment page is a space for promo/discount code, so I called CIBC. We can't phone TurboTax. The CIBC CSR was given a work-around to visit https://www.interac.ca/en/consumers/products/interac-verification-solutions/sign-in-service/ and then click on the CIBC logo log into the Interact/CRA site and receive my promo code, but that didn't work either. I'd like someone from TurboTax to reach out to me with a refund/discount so that I don't go elsewhere next tax year. This makes both CIBC and Turbotax look bad, not exactly a marketing win.
