Unfortunately, your support team is not helping at all. I was having the same issue with the Tuition Transfer and your staff was unhelpfuI. I was on the phone for a few hours, I was eventually transferred to a supervisor. While placed on hold to speak with a supervisor, I was hung up on. I had to call back and the support team I spoke to was extremely rude and basically said that it’s CRA issue and not TurboTax. The glitch is with TurboTax not CRA! The review page does show the Tuition Amount that is supposed to be transferred, however it didn’t deduct it off the amount owing. This is a big issue and no one at TurboTax is taking accountability for this and I paid for this services. I used TurboTax for many years, and after this experience I will not use this service again! Now I will need to contact CRA to fix the Transfer Credit, as TurboTax is providing 0 support to their users due to their negligence! As I can see here, many users were having the same issue and provided no support to fix this! I will be excelating this and asking for a refund for the cost of using your service, as your system is obviously not working and TurboTax is not taking accountability for this!
