We have customers who contacted the CRA that were getting error code 021 and the following is what needed to be done.
ERR.021 can only be resolved by Revenue Canada Technical Resource staff (i.e. you cannot fix this issue yourself in My Account.). Here are the steps:
- Call Revenue Canada at 1-800-959-8281.
- Select Option 1 (questions and issues pertaining to My Account). This will take you to a technical resource.
- Indicate that you are receiving ERR.021 when you try to transfer data from My Account into Turbotax.
- Indicate that other individuals have indicated that this issue is caused by: "web services are not turned on".
- Revenue Canada will ask you to confirm your identity by asking for your SIN; and bank account data; or have other questions to confirm that you are who you say that you are.
- Wait on the line while they have a look at your account.
- The HelpDesk staff will either resolve, or he/she will transfer you to a more senior resource depending on their knowledge of this issue.
- Once your Web Services Flag has been turned on, if you wish, the HelpDesk staff will wait while you go into Turbotax and access the function to "Import Tax Data from CRA".
In summary, this issue can be readily resolved by Revenue Canada Technical resource staff simply by "turning on" a flag on MY Account to allow for the transfer of data from MY Account into Turbotax.
Thank you for choosing TurboTax.
