Thank you for getting back to me.
This seems like a significant flaw in the product line. I have been using TurboTax desktop for well over 10 years without any issues. Last year I was forced to use the online version because the desktop version would not run on my PC or laptop. (both CD and downloaded versions). TurboTax support was aware of this issue but could not resolve it (and for many others having the same issue) and I was encouraged to apply for a refund.
You would think that some provision would be made to allow users to switch back and forth between product versions, especially when the switch was forced, not voluntary.
