Troubleshooting

Are you using a TurboTax Desktop version or a TurboTax Online version?

If you are using TurboTax Online, when you enter the information of your T4, you select EI Exempt and you click "Save and Continue". Then, on the Summary page of the T4s, you will have an extra question to answer (see screenshot). You have to answer "YES". But, as it saying in the question, you must have registered online in 2024 or earlier with Canada Employment Insurance Commission to participate in the EI Program