Unable to Increase or Decrease Text Size

Unable to change the size of the on-screen text.

Two calls to TT and no help.

Re-installed app (TT Premier Download), running Windows 10 ver. 22H2

The View/Zoom/Zoom In Shift F2 menu bar selection at the very top of screen only increases the height if the blue menu bar at the top of the page.  The View/Zoom/Zoom Out Shift F3 makes the blue menu bar decrease the height of the blue bar.

The AA Text Size selection on the blue menu bar brings up a pop-up window with + and - . Same results - the blue menu bar height is expanded or contracted, but the text size stays the same size.

One agent suggested using ctrl + and ctrl - while spinning the mouse scroll button - no impact.

The Adjust Contrast button (all alone in the black menu bar, right side top of page) pops up a screen with ctrl + and ctrl - to adjust zoom - no impact, plus the High Contrast setting button is non-operational.

Agent #2 suggested using the magnifying glass app to make the screen text readable - laughable, especially since the What's New page in the Introduction touts "Easier to Read - Increase or decrease the text display size to improve readability".