2024 Turbo Tax Not Working Error Code 603

I bought my Turbo Tax at Costco like I do every year.

I installed the 2024 system but my key comes up not valid error code 603 but it says authorized for 0/5 installs.

But when I log on with my ipad I'm good to go.

Never seen this over the last decade or so using this program.

Should I return this back to COSTCO & figure out another system ?