Troubleshooting

If you have used an Online DIY (Deluxe) version of TurboTax, your return should be in the correct account. Make sure to use the correct username and password to get into the right account. To sign in for 2023 tax year please use this link. 

For privacy and security reasons we do not have access to your tax returns until or unless you have used TurboTax Full Service and provided a written consent for a Tax expert to prepare and File your return on your behalf.