Did you buy the Online software? If so, please go to turbotax.ca/activate. 

If you get the error message "Something went wrong" you will need to sign in here: https://ww1.2023.ca.turbotaxonline.intuit.com/signin?_swlg=en and choose the tax software that you have purchased. Complete your return and when you get to the payment page you will enter your code in the coupon code box.

Thank you for choosing TurboTax.

No, I didn't purchase it online. I bought it from a retail store.

Did you try to use the link we sent to you earlier?

Thank you for choosing TurboTax.

Yes, I tried everything you mentioned previously. 

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

I am trying to enter my license code to use for my turbo tax and it is not working. What do I do if it does not work?

Can you please confirm which TurboTax software you purchased if on the box it says Online or TurboTax Desktop, so that we can assist you better?

No at Staples

@glenamundrud Can you please confirm which TurboTax software you purchased if on the box it says Online or TurboTax Desktop, so that we can assist you better?