Turbotax glitch Reassessment 15k

ryan7926aa · ‎February 12, 2025

Hi Inuit. My wife just got a CRA re-assessment which says I owe 15k. After reading your inuit turbotax community support forums. Seems like I am not alone. This is a known glitch. Where Ontario Childcare access and relief CARE calculation is only including my wife's lower income amount in its calculation. My income is not included in the calculation thus making my family income erroneous. The reassessment is for years 2021, 2022, 2023.

Now I know you are going to ask for proof that I have been using your software. I have always purchased desktop versions from staples, Walmart or Costco. My computer is sold and I have a new one now.

I always save a copy of the pdf version of my filings and always used NETFILE via turbotax.

Seeking compensation as a result of your tax softer glitch.

TurboTaxSusan · ‎February 13, 2025

This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-tur...

Boudreg

Samething happened to my daughter-in-law. They were reassessed for 21-22 and 23 and because of that glitch, they have to pay back almost $13000 including over $3000 in interest charge before tomorrow February 27. I did send a claim to Intuit Turbotax in Toronto by registered postal mail on February 12 and was received by Intuit on February 14 but still haven't heard anything back yet. Maybe it would be a good case to be sent to Pat Foran from CTV news. (Pat Foran is an award-winning videojournalist with CTV News Toronto and the host of the popular feature segment, “Consumer Alert.” In this role, Foran has helped consumers recover millions of dollars, exposed scams, warned about unsafe products, and passed on countless money-saving tips to the public. to be investigate). It seems like a lot of people are in the same situation.

View solution in original post

TurboTaxBrenda

@Ryan0507 We have sent you a private message.

ryan7926aa

I would be happy to participate with Pat's investigation. This is great idea! I will give turbotax an opportunity to look into this.

ryan7926aa

How can I send you the pdfs for your investigation????

TurboTaxBrenda

We will send you a private message; please reply back there as this is a public forum and we do not allow personal information here.

Thank you for choosing TurboTax.

Boudreg

Is there a telephone number that I can call to speak to someone in the Intuit TurboTax claim department? Would like to have an update on my claim. It's been over 2 weeks that my claim was submitted to Intuit in Toronto. It was received and signed for but still no news.

TurboTaxAniqua

@Boudreg you can contact our Product support team to get an update on your claim.

Boudreg

I did contact them already but they couldn't help me.

Turbotax glitch Reassessment 15k

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