Troubleshooting

It has never been possible to separate the claims for eligible dependent credit in TurboTax. And yes, it is recommended that you agree with the spouse who is claiming, always making sure you're eligible to claim this credit.

I you are a parent who receive child support, in Tax profile section - 1st page, you have to select the related option (see screenshot).

If you are a parent who pay child support, also in Tax profile - 3rd page, you have to select the related option (see screenshot).

In both situations, during the interview, TurboTax will ask you additional questions and you'll have to enter more information. Everything is available through your Tax Home (on the left side menu).

We understand the navigation is different in TurboTax Online this year and we will all have to adapt to this new look.

We thank you for your feedback and for choosing TurboTax.