I didn’t understand your point. I am very much in canada as on 31 Dec 24. And I am eligible to file returns in canada for 2024. T4 is uploaded along with other documents. No such questions were asked while accepting payment for full service. Just because I am outside canada now, I can’t file returns for 2024. Or you can’t support .. what is your point?
And I mentioned about your prep assistants not experts. Prep assistants should know how to handle App related issues and how to escalate and find help .
Please look at customer feedback as an opportunity
And
