@marmour07 You can call our customer support at 1-888-829-8608. They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.
During tax season (from NETFILE opening date to May 1), we're available 7 days a week during these hours:
• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support
During the rest of the year (May 2 to mid February), we're available Monday through Friday 9 AM to 6 PM ET for English and French support.
We are closed on the weekends for now.
Thank you for choosing TurboTax.
