I see you have an active account, If you are still unable to log in we would suggest contacting Product support.

During tax season (February 24th to May 1st), we're available 7 days a week during these hours: 

9 AM to midnight ET for English support 

9 AM to 9 PM ET for French support 

During the rest of the year (May 2nd to February 23rd), we're available Monday through Friday 9 AM to 6 PM ET for English and French support. 

We are closed on the weekends for now. 

Thanks for choosing TurboTax.

Thanks, I'll call the support number tomorrow.  The active account that you are probably seeing is the one that I had to create a few minutes ago so that I could get logged onto this forum and post my issue.

@oxdrift1 It could be. Yes, please contact product support so they can check if you have any other active accounts.