Hi Veronique, I found out that although I wanted to purchase the desktop version which I have used for 15 years, I was told that it is no longer available and that I need to buy the online version. I downloaded that version only to find out later through hours on the phone and many tech people, that the online version is not compatible with the desktop version. I had to re-enter all my data manually to continue with my online software. Later when I spoke to a support member regarding my compensation request for all my time and agrivation she explanined to me that I can get the desktop version download online! Unfortunately it would not let me use my activtion license code again from my original purchase. At this time I have esculated my concerns to a manager and waiting for a call today to clear up this whole debacle! There must be many other people going through the same thing now that they don't sell CD's anymore for the desktop version? There should be a note on the online packaging and on their website to inform people. Also making both versions transferable would save a lot of time, confusion, frustration and a basic unprofessional profile for Turbo Tax.I do hope this information will help anyone who is going through the same error message. I will give you an update on my compensation request and my request to get my activation code working for the desktop version. I will be in touch.
