Troubleshooting

We understand the confusion and your frustration. Let me explain and give some clarity in all these different matters.

Yes, you are right, we do not sell CD's anymore but, in stores and on our website (under File myself), you have the possibility to buy the TurboTax Online version and the TurboTax Desktop version (see screenshots).

Unfortunately, you can't import your previous taxes year's data from TurboTax Online to TurboTax Desktop. TurboTax Online can't export anything other than a PDF file, and TurboTax Desktop can't open PDF files. Only .ttxx files. But, you can do it from Desktop to Online. You'll need the .ttxx file from prior year on the computer you are working on, to be able to import.

The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can request a refund for your TurboTax product within 60 days of the original purchase date by filling this form. Make sure to add a clear photo/scan of your receipt, where we can see the date of the purchase, the store, the product you bought and the price paid.

We would like to thank you for your feedback, we value your opinion and have shared all this information with the proper TurboTax team.

Thank you for choosing TurboTax.