usommer
Returning Member

Troubleshooting

Hi Veronique, Thank you for getting back to me regarding this matter. I need the desktop for Home Business Self-employed 12 returns. I was able to transfer my profile info and the introductory questions for my business but then I was up against the error message and I was told that the only way past that was to delete eveything I imported and put everything in manually again. NOT GOOD! So you see I have had a very difficult, arduous and confusing situation which is not over because unless I get some help through my esculated customer service , I am going to have to apply for a refund (which could take 60 days) for $170.00 and find a way to lay out that money again in the meantime to do my taxes on the desktop version. All of this does not add up to a happy customer what so ever.