If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

I have called twice and the agent was not able to fix the issue. They told me that they added my name to an already opened ticket. The issue isn't fixed yet and I need to file my taxes asap. 

We are aware of the issue and working to get this resolved. We appreciate your patience.