Troubleshooting

@TurboTaxAniqua 

Can you confirm whether this issue is actively being addressed, or if the resolution will simply be issuing refunds to those who request them?

 

Many members have been advised to contact support, only to experience over an hour of wait time with no clear resolution, ultimately leading to financial losses. A definitive answer on whether the necessary forms will be “unlocked” or if refunds will be the only option would be greatly appreciated.

 

Additionally, what about members(myself included)”who are receiving this error even though none of the locked forms apply to them? As you are aware, there is a deadline to submit taxes, and this situation is highly unprofessional. Please advise if we should take our business elsewhere to ensure our taxes are assessed and submitted correctly.