CHILD BENEFIT NOT SHOWING ON SYSTEM THIS YEAR

I have always used TURBOTAX without issues.. it ALWAYS will show me my estimated CCB (Child Benefit ) for the following year.  THIS YEAR IT IS NOT!  I have done returns for two of my family members who each have 

two children , and always receive a benefit.  

Is this a glitch? 

This is a desktop version, not online.  I purchase, as always, at Walmart

Please help  thank you!

Troubleshooting

We are aware of the issue, and our development team is working to resolve it ASAP.

 

In the meantime you can use this calculator on the Canada Revenue Agency (CRA) website to see an estimate of your Canada child benefit (CCB): Child and family benefits calculator
 

 

 

TeresaDG
New Member

Troubleshooting

Do you have an ETA on when this issue will be resolved and a Turbo Tax Update will be pushed out to users to fix the bug?

Troubleshooting

@TeresaDG Unfortunately we don't have an ETA yet. 

 

We appreciate your patience.

 

 

Troubleshooting

While you wait for TurboTax to fix their error/bug, you can manually override and enter the base amount in TurboTax.

Troubleshooting

What is shown in TurboTax is just an estimate. The CRA will determine how much CCB you will get and notify you after you have filed your return.