We UPS'ed the require package to #1900 - 8 Spadina Rd and no one could find the package. They gave us the runaround, bouncing us from one department to another. After we spent hours on the phone and finally the 6thperson we talked to told us we need to call the Audit Defense Team at [phone number removed], then ask to be transfer to the Accuracy Guarantee Dept to open a claim case. Their response time to open a case could be 2 weeks. To make sure they have our stuff, we hand deliver the package again. Meanwhile we raise hell on Facebook, which prompted them to have some one call us back and started to deal with the case. Squeaky door gets the grease!! Unfortunately, one need to be a Karen to get things done.
