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Troubleshooting
If you purchased TurboTax Online, you will go to turbotax.intuit.ca/activate to activate your license code. Then you will go here turbotax.intuit.ca and click on sign in. You should then be able to start a new return, and it should show you how many returns you have left.
If you can't get past the Welcome to TurboTax—Lets get started screen—please try again on a different browser. If this issue persists, you may want to try clearing your cookies.
Thank you for choosing TurboTax.
March 5, 2025
4:58 AM