mlindal
New Member

Is there a bug in the system? My program freezes when trying to optimize pension splitting. Can't get past this bug.

 

Troubleshooting

Please clear your browser cache (or use a different browser) and try again. 

 

 

mlindal
New Member

Troubleshooting

Yup. We did that and I spent an hour with a technician on the phone. 
Conclusion is that there is a bug related to optimization of pension splitting. 
I created a second return and had the same freeze. 
i created a third return and turned pensioner splitting off and it worked. 
But it was a lot of time to figure it out. 

View solution in original post

Troubleshooting

Clear my browser cache?   Ok, I'm knowledgable enough to understand this but, when I'm in the midst of filing my income taxes and I need to make a small adjustment, doing any of this just won't cross my mind.

 

I learned last year there was a bug and it's been confirmed now.   I can watch out but what about your other customers?

 

Sorry if I sound grumpy but we spent hours and hours on the phone with CRA and waited 10 months for the issue to be resolved and a refund received.

Troubleshooting

Is this happening when you are trying to REFILE your 2024 tax return?