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Error Message when trying to “Review” or Continue to review Tax Return—doing this for every return
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Please clear your browser cache (or use a different browser) and try again.
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I am receiving this message after clearing my cache and trying two different browsers. I was able to successfully send one and then this started happening. What else can I do and what is the time frame to fix this issue?
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Can you please reopen your tax return and try again? It should work now. If not, please let us know exactly where you are at on your return.
Thank you for choosing TurboTax.
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The error message continues to show up. I was at the page to click on Netfile, which I did. A message comes up saying it can't be Netfiled until I hit the Review... which I did today, yesterday (and note - I've already done the review several times before in the past couple weeks and it did not give me this error message) and when I hit the Review button, I get this message, which means I can not Netfile my return as it won't let me go past that.
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If this error can not be resolved I will need to use another online provider for this service. I expect I will be refunded for my subscription that I have already paid for.
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@taxwoeful Please clear your browser cache (or use a different browser) and try again.
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I continue to get the same message - I have cleared the cache multiple times: the message is "this wasn't expected. we are working on it". Is there a Help Desk I can call to help me with this or please refund me my money and I will use another provider.
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Troubleshooting
We are aware of this issue and our development team is working for a resolution. We appreciate your patience.
Thank you for choosing TurboTax.