crone
New Member

how do I check on my access code after getting error 21 on netfile?

i cannot open the netfile page to check on my access code

Troubleshooting

If you are using TurboTax Online, go to the Tax Home page, click on Review, and then click on Continue/Start. Continue forward until you get to the page where you certify your info. That page will have a spot to enter/change your NETFILE Access code. Click "Yes I certify" to save your changes.

 

If your access code still doesn't work, you can try filing without it - it's optional.