Troubleshooting

I have looked everywhere for access to my activation code.  I can not sign into a web page with my user name and password to access my purchases or prior year purchases.  My sign in goes directly to their on line services which I do not want.  I have spent at least a total of 6 hours on 3 different days trying to find a site or a contact who I can ask for access to my license code.  This is ridiculous and so frustrating.  Any help out there.  It says I would have received an email and I can't find it.