I started my 2024 tax return early this year (Nov or early Dec). When I went back to complete it the return was missing. The customer service person said it was deleted.

I was told that I had entered my information before TurboTax 2024 was active. Can someone please explain to me how it is that a person could be allowed to essentially complete an entire tax return on a platform that wasn't even active. If this is what happened it is an outrageously poor business practice and a complete waste of several hours of my time.