Hi PaulaLynn;
When I called the support line after receiving to notice of reassessment for my daughter I was given the impression tht there was a know problem and hey provided me with a mailing address to submit a claim for the interest charges from CRA
Intuit Canada,
Attention: TurboTax Returns Dept.,
8 Spadina Avenue - Suite 1900
Toronto, On M5V 0S8
I sent them copies of the assessments and screenshots of form ON479-A/ONCARE where I thought the error occurred.
I have heard nothing from them since they received the documents on Feb 6.
After looking into this more it appears there is a way to make the form work with the check boxes at the beginning but the program never takes you to that page .
In my mind there are a number of logic/programming errors
a) in my case the returns are coupled so the spousal info should automatically be fillied in ... it is not
b) when I entered the childcre expense info I did not enter it under the lower income spouse but the system did transfer it to the ON479-A form under the correct spouse so why can it do that but not also bring in the other spouses income
c) it processed the CARE benefit with none of the required boxes checked ... this should not happen ... if none of the boxes are checked there should be a warning or the return should have been processed as if there was no CARE benefit.
d) during the review process the where it highlights things like missing province on your T4 info etc it should also have pointed to the ON479-A form indicating that none of the boxes where checked.... it does not
