When will this be fixed by TT? This has nothing to do with the CRA issues and all to do with the actual software itself. Is this a bug in your system?
The total value from boxes 52 & 53 do equal the value from box 21, yet TT is still flagging this as an issue. But as noted in another post a while back, the issue is only related when there is a decimal fraction value in the number. So if box 52 is 55.21 and box 53 is 66.32 and box 21 is 121.53 (which is the correct sum of boxes 52 & 53), TT still flag this as an error that needs to be fixed, which means you cannot file your taxes.
But if you change the values in the boxes and remove the decimal fraction value, the error does not show anymore. So if you round up 55.21 in box 52 to 56, 66.32 in box 53 to 67, and 1321.53 in box 21 to 123, then error is fixed.
Hence why the issue is related to the software in TT, as it seems for these particular boxes and this particular form, it has an issue with calculating decimal fraction values.
So I can round up the values up, fix the issues and seems like will be able to file. But is this how it is supposed to work? If I round up and file, and then have issues with the CRA over incorrect info, will TT be held responsible because their software could not properly handle data in their forms?
So what am I supposed to do now? Can you fix the issue or let us know?
Been using TT for many years, but maybe is time to try another software, even though all my forms were entered, and just need to file. But if you can't file, then what is the use of waiting?
