Troubleshooting

You will need to use clicSÉQUR (Québec government authentication service):

You must be registered to use clicSÉQUR. If you are, you do not need a new clicSÉQUR account to use My Account. Click Access My Account below, log in to clicSÉQUR and follow the instructions to access My Account.

If you have forgotten your clicSÉQUR user code or password, you will have to confirm your identity again.

Using clicSÉQUR

Follow the steps below to register for clicSÉQUR:

1. Click Access My Account below.
2. Under “How to Authenticate,” click clicSÉQUR (Québec government's authentication service).
3. In the New User box to the right of the screen, click Create an account.
4. Choose an identifier.
5. Enter your email address.
6. Enter the code sent to your email.
7. Choose your security questions and enter the answers.
8. Read and accept the terms and conditions.
9. Enter the following:
   • your social insurance number;
   • your date of birth;
   • the notice of assessment number from a notice of assessment issued for one of the last two taxation years in the last five years.
10. Confirm your identity and follow the instructions to sign up for My Account.

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