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Troubleshooting
Thank you for the response. I did some extra testing in case useful:
- Search results corresponding to "Articles" all opened fine
- I tried 5 search topics (T2200, Bug, access denied, T63.4, RRSP). In each case I tried to open 5-10 links (for a total of about 40 attempts), most of them with the mention "Updated a year ago" but some as old as "updated 4 years ago".
- Of the 40 or so links I tried to follow, only ONE opened a community post, one led to a page saying "Enterprise SSO" and a box saying "Corporate User ID", and ALL the other community search results led to "Access denied".
- The one link that opened was to a post entitled "Quebec - Work from home expenses" last updated Marh 11, 2024.
- Looking at the first 2-3 pages of search results, none of the search results had updates shorter than 1 year, which strikes me as odd; there are presumably searchable results that are days or weeks old.
- I tried searching for community posts younger than 1 year, I did not find any, maybe all posts younger than a year are marked "updated a year ago" ???
- I tried looking for this specific post, it is not being returned in search results for "Access denied".
- Knowing that a search for "Access denied" between quotes returns only two results might help you reproduce the issue. The two results are :
- Auto-Fill: Keep Getting "Access Denied (No permission to access server)" Message (updated 1 year ago), and
- TtUpdate_Date_2017.exe Where can I find this link for my 2016 taxes (updated 4 years ago)
Hope this helps.
Friday