I’ve also called the TT customer service line twice. The first time, the agent had no idea what I was talking about, put me on hold to speak with the technical department, and then returned to say they were working on a fix. When I called again yesterday, the agent immediately understood the issue. After consultation, they informed me that the fix would happen on March 25 and that I would receive an email. However, today is March 25, and I’ve yet to receive anything. This is completely unacceptable—the fix should have been implemented immediately after the CRA’s January 31 announcement. I agree—we need to keep calling and pressuring them to ensure this gets resolved.
