Troubleshooting

Hi All

 

I know this has been very frustrating.  I have the same issue and got locked out.  Spoke to a very friendly CRA agent.  

CRA and the Tax Prep software companies are working this fix.   Part of the issue lies with CRA implementing the capital gains change in their system before it was approved by Parliament, so there is a now a rush to walk this back.  

I’ve been told that any interest penalties as a result of late filings will be waived if it relates to this issue specifically.  It doesn’t help those that are in a refund position and looking for their money. 

I would urge everyone to be patient as they sort this mess out.   It will also save you refilling spousal returns as the software is not allocating 50% as it should.