I found this problem some weeks ago. On the first call to Turbotax, the agent didn't know anyhing about the problem. On the second call, the agent could barely understand English and couldn't solve the problem. On the third call, the agent understood right away. and advised it is a know problem. All of this is unsatisfactory.
AS you say, Turbotax should have all their agents aware of what's going on. Also, they should have some way of advising users when the fix is implemented.
