This issue has been known for over a month. When is the fix being deployed to production as it's delaying our tax filling? Maybe Intuit shouldn't have laid off all those people last year.....
This should be a simple fix. I'm assuming this is being run as an agile project so the ETA should be known at this point. Provide an ETA so your customers can plan ahead. Communications are critical with issues; when you don't communicate you create more of a problem. #CustomerService
