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Troubleshooting
I've also had the same issue, and not ONCE in talking to a technician (4 or 5 over the past week) have they acknowledged that these is a bug, they're aware of it, and will notify me once it's fixed.
I've now completed my tax return(s) twice (about 8 hours of work) and am unable to file due to this loop that prevents me from proceeding.
Very frustrating for all of us.
I now think that at the very least, once it's fixed and assuming they can fix it by filing deadline, we should all be given a free return!
Thank you so much for getting as far as a case file #, I'm now registered to be emailed once it's fixed.
Fingers crossed.
2 weeks ago