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Troubleshooting
After finally getting my CRA Netfile account unlocked this morning (it was a very long wait on hold), and after using a combination of the workarounds suggested by the good people this forum and elsewhere, I was able to netfile my return successfully. I had successfully netfiled my wife’s return a week ago before I realized that TurboTax had not distributed 50% of capital gains amount from the T3 slip entered on my return to her return, so now I still need to complete revisions to her return.
I have one T3 slip that needed to be divided 50/50 between my return and my wife’s return - here’s the workaround process that worked for me. Hopefully this is helpful to others:
1. Revised the T3 slip so that it has only even numbers.
2. Moved the amount in Box 52 of the T3 into Box 53. Made sure that the amount in Box 53 equals the amount in Box 21.
3. Divided all amounts on the T3 in half, and then entered these amounts as two separate T3 slips in TurboTax, once as part of my T-slips on my return and once as part of my wife’s T-slips on her return.
4. The amounts on Line 17600 on Schedule 3 now matched the amount on Line 68140 in Chart A on T936 on both returns.
While I appreciate the fact that the government’s last minute decisions regarding the proposed changes to the rules around capital gains deduction left both CRA staff and TurboTax staff scrambling, I also 100% agree with those who have suggested that TurboTax owes us a refund for the pain and aggravation caused by their reluctance to admit there was a problem within their software, and their inability to resolve these glitches in a timely manner.