SuzyQC
New Member

Troubleshooting

My solution? I started a new return from scratch and disabled the pension optimizer. Very disappointing response from TurboTax. ("Just wait and we will fix it.") I had to give up waiting, as I had to get my taxes filed. I have lost confidence in the product, which I have used for over 20 years. The customer service reps were friendly and empathetic but ultimately they could not do anything to help.