It does not matter who or why caused the issue. Indeed, TurboTax has been aware of this issue from the beginning. TurboTax should be able to check the client's file before NETFILE. If their files have any potential problem with NETFILE from CRA, TurboTax could just pause the NETFILE function, and give a kind of warning to the client, to avoid their CRA account lockup, TurboTax could just inform clients that wait to the resolution, This way will save the client's time, and put less pressure on the clients.
Unfortunately, TurboTax is a business company, but it works as our lovely government agent.
What was a beautiful country before, look at it now!
