I have talked to a CRA agent because my account was blocked and also to a Turbotax customer support to try to resolve the situation after 10 days of waiting for an update.
Both of them their gave me the advice to print the report, change it manually and send it by mail.... They had no clue and confidence that this software ''bug'' will be resolved in a timely manner.
The Turbotax agent told me that they were flooded with refund claim from many users on this issue and many others. I guess the issue we are experiencing is related with Intuit layoff of 1500 employee and the closing of the Edmonton office this summer.
