@hen999 i totally agree. We need a bug fix ASAP. I don’t care whether there is a workaround that may or may not work. I paid good money for this software (for 30 years!) so that I don’t have to manually split and calculate amounts. That is the number one purpose of this software. It is supposed to do all the calculations and heavy lifting for you. So I’ll keep pushing and pushing until Intuit fixes this. The squeaky wheel eventually gets greased. Shame on you Intuit.

I have talked to a CRA agent because my account was blocked and also to a Turbotax customer support to try to resolve the situation after 10 days of waiting for an update.

Both of them their gave me the advice to print the  report, change it manually and send it by mail....    They had no clue and confidence that this software  ''bug''  will be resolved in a timely manner.

The Turbotax  agent told me that they were flooded with refund claim from many users on this issue and many others.   I guess the issue we are experiencing is related with Intuit layoff of 1500 employee and the closing of  the Edmonton office this summer. 

@Willphil66 exactly. When will these big corporations finally learn that such massive layoffs are short term gains to appease shareholders but in the long term they destroy the company because their products turn into garbage. I’ve seen this movie so many times. It’s silly.

My paid monkey has been clicking the Check for Updates button all day and there is still no fix. It’s tax season! What’s are these developers doing all day? Not fixing bugs, that’s for sure.

Hi @TurboTaxAniqua ,

I appreciate you taking the time to assist with my issue. I understand that your role often requires balancing the needs of customers with the realities of the development team’s constraints. However, I want to emphasize why your advocacy for the customer is not just helpful but essential.

As a technical support professional, you are the bridge between users and developers. You have firsthand insight into how real people interact with the product—where it excels and where it falls short. Developers, no matter how skilled, are often distanced from these day-to-day frustrations. They work with idealized scenarios, but you see the edge cases, the friction points, and the impact of software limitations on productivity, efficiency, and even customer loyalty.

When an issue arises, it can be tempting to align with the development team’s perspective—whether due to technical limitations, backlog prioritization, or resource constraints. But remember, I and others like me rely on you to ensure our voices are heard. The best products are built not just on clean code but on user experience, and that experience depends on you championing real-world concerns.

I’m not asking for miracles—just for my concerns to be fully represented. When you push back on dismissive responses or advocate for improvements, you help create a better product and a stronger relationship between the company and its users.

Thanks for your time and for the work you do. I appreciate any effort you can make to ensure this issue is taken seriously.

I  was told by Turbo Tax tonight that it is a CRA issue and to contact CRA with the error code 95365. I think it's related to the capital gains inclusion rate potentially being changed from June 25 and subsequent. In any case I want it fixed. Otherwise can't netfile return.

Sorry no, it is a software problem.  line # 68140 does not populate with totals of box 21 on T3s.  

@Buchd1 100% agree. The software is the problem. Can’t blame CRA for the software not being able to split T3 amounts by the percentage we enter in the spousal split box. This is 30 year old (at least) functionally that is now broken.

Agreed

Can add me to a list of users stuck now for this same problem.

Hopefully they get it fixed since i'm seeing this reported at least 10 days back

Hello, any update on when this will be fixed?