Troubleshooting

GuySmiley

I just came across this error, first time in my 12 years of using TurboTax. Wife and mine return went from $3900 to $1400 because I attempted to answer a question that I already answered in the beginning of the return. Is there a fix??

Uninstalled, reinstalled, updated and restarted the computer, cleared cache in browser and still get the same error.

TurboImpotBrenda1

Can you please clarify what error you are seeing? Was it a marital status and if so- what was entered and what was changed?

GuySmiley

we have detected NETFILE errors.

You have indicated that your marital status on December 31, 2024 was either married/common-law or widowed, but have not confirmed ... [FIX]

After clicking FIX

You have indicated that your marital status on December 31, 2024 was either married/common-law or widowed, but have not confirmed if you were living with your spouse or common-law partner on December 31, 2024 or, on the date of death.

Was your spouse or common-law partner cohabiting with you on December 31, 2024? Or, if they died, were they cohabiting with you at the time of their death?

Note: You are still considered living together if you were living apart for less than 90 consecutive days in 2024 or living apart due to reasons other than a marital breakdown.

When I answer YES and click on [CONTINUE]

My return goes from $3900 to $1400...

My partner and I have never separated or lived apart.

I have Unistalled

I have Reinstalled

I have cleared cache in browser

I have checked for updates and restarted the PC

Same result.

Also, thank you for responding.

TurboTaxAniqua

@GuySmiley Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

GuySmiley

I have already, the agent sent me a new download link. The new download link was for the same version of TurboTax I currently have. What are my options here??

TurboTaxAniqua

@GuySmiley I have requested a callback from the product specialist to assist you in resolving this. We appreciate your patience.

GuySmiley

Thank you for your help.

I have tried of over a dozen times to fix this issues.

I finished and finalized my wife's return but I havent completed mine.

If this problem can't be fixed,

Could I use the TurboTax Online to complete my return it could I just mail it in?

TurboTaxBrenda

Did you transfer your 2023 tax return into your 2024 return, or was it all new from this year? If you haven't filed your spouse's return as of yet, I would start a new joint return. That way you shouldn't have that error message.

Thank you for choosing TurboTax.

GuySmiley

I have not transferred a 2023 return to 2024. Unfortunately I did file my wife's return already, my return is the one with error. I did speak with an agent and questioned if I did TurboTax online for my return. She said as long as I do my return separate from my wife's it should work out fine. Is this correct?

I was going to mail in my return because of all this.

TurboTaxAniqua

@GuySmiley Yes, that will work!