Marital Status Error

[GuySmiley]

I just came across this error, first time in my 12 years of using TurboTax. Wife and mine return went from $3900 to $1400 because I attempted to answer a question that I already answered in the beginning of the return. Is there a fix??

Uninstalled, reinstalled, updated and restarted the computer, cleared cache in browser and still get the same error.

[TurboImpotBrenda1]

Can you please clarify what error you are seeing? Was it a marital status and if so- what was entered and what was changed?

[GuySmiley]

we have detected NETFILE errors.

You have indicated that your marital status on December 31, 2024 was either married/common-law or widowed, but have not confirmed ...  [FIX]

After clicking FIX

You have indicated that your marital status on December 31, 2024 was either married/common-law or widowed, but have not confirmed if you were living with your spouse or common-law partner on December 31, 2024 or, on the date of death.

Was your spouse or common-law partner cohabiting with you on December 31, 2024? Or, if they died, were they cohabiting with you at the time of their death?

Note: You are still considered living together if you were living apart for less than 90 consecutive days in 2024 or living apart due to reasons other than a marital breakdown.

When I answer YES and click on [CONTINUE]

My return goes from $3900 to $1400...

My partner and I have never separated or lived apart.

I have Unistalled

I have Reinstalled

I have cleared cache in browser

I have checked for updates and restarted the PC

Same result.

Also, thank you for responding.

[TurboTaxAniqua]

@GuySmiley Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[GuySmiley]

I have already, the agent sent me a new download link. The new download link was for the same version of TurboTax I currently have. What are my options here??

[TurboTaxAniqua]

@GuySmiley  I have requested a callback from the product specialist to assist you in resolving this. We appreciate your patience.

[GuySmiley]

Thank you for your help.

I have tried of over a dozen times to fix this issues. 

I finished and finalized my wife's return but I havent completed mine. 

If this problem can't be fixed,

Could I use the TurboTax Online to complete my return it could I just mail it in?

[TurboTaxBrenda]

Did you transfer your 2023 tax return into your 2024 return, or was it all new from this year? If you haven't filed your spouse's return as of yet, I would start a new joint return. That way you shouldn't have that error message. 

Thank you for choosing TurboTax.

[GuySmiley]

• I have not transferred a 2023 return to 2024. Unfortunately I did file my wife's return already, my return is the one with error. I did speak with an agent and questioned if I did TurboTax online for my return. She said as long as I do my return separate from my wife's it should work out fine. Is this correct?

I was going to mail in my return because of all this.

[TurboTaxAniqua]

@GuySmiley Yes, that will work!