KCKY
Level 2

Troubleshooting

I have the same error code 95365 but my problem is a bit different.

 

I entered my T3s as they are reported: split box 21 into boxes 52 and 53. But line 17600 only shows box 53's number. Line 68140 (which is my share of the total capital gain of all box 21 added up) is a number larger than line 17600. So when I read the conditions under this error code, I don't understand why it is relevant to me. I tried to submit via NETFILE two times with no success.

 

Then I read some suggestions here and combine boxes 52 and 53 all into box 53. But then line 68140 (which is a number same as the first two attempts) is less than line 17600, which hit one of the error code conditions and I still got this same error code 95365.

 

So now I have already tried 3 times and not dare try for more times, afraid of getting my NETFILE account locked.  TurboTax please fix this issue with Turbo effort!! I and my husband both have a refund to receive.  And I don't even dare to try to NETFILE for my husband unless this issue is solved!!!