@james_anstey I’m had a similar experience with the TurboTax phone support several days ago. The technician was utterly useless. She wasn’t even aware of the issue even though hundreds or even thousands of users have reported it by now. Even after we did a screen share and I throughly explained the issue to her and showed her all the screens and calculations, she still didn’t get it. Why are they even paying these people? They should hire back the quality people that they laid off from the Edmonton office recently. Sure, they get paid more but they also know what they are doing. Cheap is cheap.
