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Troubleshooting
I have been experiencing the same problem for the past two weeks and phone tech support twice. Spent over one hour over the phone each time and no fix yet. To add insult to injury, I get an e-mail after each call to inform me that my trouble ticket is now closed and I am requested to fill out a survey. I am told that a fix will be available in a near future but no one knows when and can't tell me how I will be informed that such fix is available for me for download. We are now in April with 30 days to go before the deadline. I have redone my returns twice from scratch (for my wife and I) to see if it was a finger problem and the results/issues are there same. After 10 years as a user of the TurboTax product, I find this very poor treatment of a loyal customer disgusting and will need to ensure Protégez-vous and Consumer Report are aware.