Problem solved with turbotax help

dont use box 32 use box 52

Problem not solved at all

@garmar21  You must be one of the lucky people with box 32! Where do I get my own?

Tried to apply the update but it does nothing after I accept to allow TurboTax to make changes. I have used Tu8rboTax since before it was called TurboTax. I have never had an issue over the years. It has always worked they way it was supposed to work and I had confidence in it to do my taxes correctly.

This experience has shaken my confidence.  Earlier today Cusotmer Support on this chain of messages says the issue has been resolved; however, we aren't able to apply the update and we don't know if it really has been resolved.

I am like others shocked at this lack of urgency and poor deployment of what is called a solution.

Please bring these comments to the attention of someone who has authority to address this issue on an urgent basis. We are trying to complete our tax responsibility and you are hampering us.

Same here, trying to update it won't...I even tried the update but said No with Microsoft, the tried to update from inside the software, it does nothing.

Please provide an ETA for this fix.  I need Box 52 and 53 information.

any updates on resolving this 

Their software development team must be the DOGE fratboys.  😂   Problem is not fixed.  

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@RobGreen wrote:

Their software development team must be the DOGE fratboys.  😂   Problem is not fixed.  

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After shuttering their Edmonton office in July, I'm guessing they replaced many of the experienced developers with freshies.

For those wanting to get a refund, follow this link.  They offer a 60 day money back guarantee.  I will be requesting my refund after I successfully netfile my return. 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p....