Tried to apply the update but it does nothing after I accept to allow TurboTax to make changes. I have used Tu8rboTax since before it was called TurboTax. I have never had an issue over the years. It has always worked they way it was supposed to work and I had confidence in it to do my taxes correctly.
This experience has shaken my confidence. Earlier today Cusotmer Support on this chain of messages says the issue has been resolved; however, we aren't able to apply the update and we don't know if it really has been resolved.
I am like others shocked at this lack of urgency and poor deployment of what is called a solution.
Please bring these comments to the attention of someone who has authority to address this issue on an urgent basis. We are trying to complete our tax responsibility and you are hampering us.
